Alcateia Team Gi Patch

Sew on patch

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at alcateiabjjbelleville@gmail.com. Please note that return costs are the responsibility of the buyer, except in the event of damaged/defective items. Returns will need to be brought to class and given to a staff member.

If your item is damaged or defective, bring the item to class and give it to a staff member.

You can always contact us for any return question at alcateiabjjbelleville@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged items must be reported within 48 hours of receipt in order to be eligible for free returns.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You may be charged for shipping costs associated with sending the item back to our supplier.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at alcateiabjjbelleville@gmail.com.

Cancellations

Cancelled orders are subject to a 2% transaction fee.

If your order hasn’t shipped yet and you wish to cancel, please get in touch with us as soon as possible at hello@whimsicalthings.ca as we may be able to cancel it prior to shipping.

Preordered items have a 24 hour window for cancellation. After 24 hours have passed from the time you initially placed your preorder, you can no longer cancel it. As preorder items are made specifically for you, we are unable to cancel those orders. If after you receive it you wish to return it, our standard return rules apply.

If your order has already shipped, please see our refund/return policy for instructions.

Order Changes

Orders can be changed prior to shipping. Please contact us to request assistance at alcateiabjjbelleville@gmail.com

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